We offer a complete service structure across pre-sales, in-sales, and after-sales stages to ensure every solution is tailored, delivered, and supported with efficiency.
There are a total of 20+technical and service personnel, including 8 engineers with over 20 years of industry experience
Provide one-on-one service, gain in-depth understanding of customer needs, and quickly customize adaptive solutions
Support multilingual services, covering global customers
Provide OEM/ODM services: covering the entire process of product design, technical adaptation, brand packaging, etc
Collaboration forms such as hardware customization, software integration, and joint research and development can flexibly match customer brand positioning
Provide detailed drawings and 3D technology demonstrations to assist customers in understanding product performance and application methods
Ready to ship: Pre installed and debugged, ready for production upon arrival
Disassemble and ship: Save transportation costs, provide detailed installation videos and instructions
On site installation: After the customer requests it, we immediately arrange visa and personnel deployment to ensure that the installation is carried out as soon as possible after customs clearance
We have our own professional after-sales team and implement the "114 Response Mechanism"
All products have a one-year warranty period, and if any parts are damaged during the warranty period, they will be replaced with new parts free of charge
Support extended warranty services and negotiate as needed
There is no minimum order quantity limit, and a minimum order of one unit supports prototype projects
Medium to large clients can provide customized delivery pace and project management support
Flexible project implementation cycle to meet the pace of factory expansion or equipment upgrade